Legal notice

ICHIGO ICHIE

Responsible Representative
Hiroaki Ogita

Business Address
Takayama, Ikoma City, Nara Prefecture, 630-0101, Japan

Telephone Number
*Please note that we do not accept orders or inquiries by phone.

Email Address
info@ichigoichie-nara.jp

Additional Charges
Consumption tax, shipping fees (free shipping for orders over ¥10,000), and various transaction fees (such as bank transfer fees)

Payment Methods and Timing

  • Credit Card Payment (charged at the time of order)

  • Bank Transfer (payment must be completed within 7 days of placing the order)

  • Other available payment methods (to be listed depending on implementation)

Shipping Timeframe
After confirming your order and payment, we typically ship within the same day to 7 business days.
*Please note that delays may occur during busy seasons, or due to weather or traffic conditions.

Shipping Method
Delivery will be handled by our designated carriers, such as Yamato Transport, Sagawa Express, or Japan Post.

Returns, Defective Products, and Cancellations
We generally do not accept returns, exchanges, or cancellations due to customer preferences.
However, if you receive an incorrect item, or the item is damaged or defective, we will promptly address the issue.
(In such cases, return shipping costs will be covered by us.)

Return Period
Please contact us via email or the contact form within 3 days of receiving your order.
Returns made without prior notice may not be accepted.