Refund policy
As a rule, we do not accept returns, exchanges, or refunds for any reason attributable to the customer.
Please understand this in advance.
However, if you receive an item that is different from your order, or if the item is missing, obviously stained, or damaged, we will promptly take action.
In such cases, we will bear the return shipping costs.
Please note that if an item is returned to our store for any of the following reasons, we may charge you the product price, COD fee, and return shipping fee.
Refusal to receive the merchandise after it has been shipped
Returns due to customer's extended absence
If you wish to return or exchange an item, please be sure to contact us in advance using the Contact Us Form.
Please note that we may not be able to accept any items returned without prior notification.
Please understand this in advance.
However, if you receive an item that is different from your order, or if the item is missing, obviously stained, or damaged, we will promptly take action.
In such cases, we will bear the return shipping costs.
Please note that if an item is returned to our store for any of the following reasons, we may charge you the product price, COD fee, and return shipping fee.
Refusal to receive the merchandise after it has been shipped
Returns due to customer's extended absence
If you wish to return or exchange an item, please be sure to contact us in advance using the Contact Us Form.
Please note that we may not be able to accept any items returned without prior notification.